Pipus Logistics – Return & Refund Policy ​Welcome to Pipus Logistics. Because our marketplace connects independent buyers and sellers, we maintain clear guidelines to ensure every transaction is secure, transparent, and fair for both parties. ​1. Buyer Inspection Period ​14-Day Window: Once an item is marked as shipped or delivered, the buyer has a strict 14-day window to inspect the item and ensure it matches the seller’s description. ​Acceptance: If no issue is raised within 14 days, the transaction will automatically be marked as complete, and the funds will be released to the seller. No returns or refunds can be processed after this window closes. ​2. Grounds for a Return & Refund ​A buyer may request a return and a full refund if an item arrives and is: ​Significantly Not As Described: The item has major damage, missing critical parts, or is a completely different model/type than advertised. ​Incorrect Item: The seller shipped the wrong package entirely. ​Note: Returns are generally not accepted for minor cosmetic wear that was already disclosed in the listing photos, or simply due to a change of mind. ​3. How to Initiate a Return (Step-by-Step) ​If you are a buyer and need to return an item, you must act before the 14-day inspection window closes: ​Open a Dispute: Go to your Inbox, open the transaction page for the order, and click the Dispute button. This immediately freezes the payment so the seller cannot be paid while we review the case. ​Contact the Seller: Use the marketplace messaging system to explain the issue to the seller. In many cases, sellers will gladly cooperate to resolve the issue directly. ​Ship the Item Back: ​Return Shipping Costs: Unless otherwise agreed upon by the seller, the buyer is responsible for purchasing the return shipping label and providing a valid tracking number. ​The item must be returned in the exact condition it was received. ​Admin Approval: Once the seller receives the item back and confirms its condition, the Pipus Logistics administration team will officially cancel the transaction and issue a 100% refund back to the buyer's original payment method. ​4. For Sellers ​By listing your equipment or items on Pipus Logistics, you agree to describe your items with absolute honesty. ​If a dispute is resolved in the buyer's favor due to an inaccurate listing, the payout will be cancelled, and the item will be returned to you.